Shipping policy
1. Order Processing:
- All orders are processed within 1-4 business days from the date of purchase, excluding weekends and public holidays.
- You will receive a confirmation email with your order details once your purchase is processed.
2. Shipping Method:
- We offer standard shipping within Australia at a flat rate of $12. Standard shipping is typically delivered within 3-7 business days after processing.
- Enjoy free standard shipping on orders over $100. This offer is automatically applied at checkout.
- Express shipping is available at a flat rate of $25. Express orders are typically delivered within 1-3 business days after processing.
3. Shipping Locations:
- We currently ship to addresses within Australia. For international shipping inquiries, please contact our customer service team at hello@soulrevivalco.com.au
4. Order Tracking:
- Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
- You can track the progress of your shipment using the provided tracking information.
5. Shipping Delays:
- While we strive to deliver your order promptly, please note that shipping delays may occur due to unforeseen circumstances or external factors beyond our control.
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Once your order has been transferred to the courier, any delivery delays or missing parcels fall under the courier’s responsibility and are unfortunately outside of our control.
6. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you have any questions or concerns about our shipping policy, feel free to contact our customer service team at hello@soulrevivalco.com.au. Thank you for choosing Soul Revival Co for your holistic well-being needs.